How Spacebring Powers CitySpace's 12 Locations

 

Key Challenges

1. Bookings were slow and manual: Admins spent most of their time handling bookings instead of focusing on customer service.
2. Members couldn't easily book rooms: Clients had to contact staff to book, and it was hard to track their included or free hours.
3. Lack of overview: It was difficult to get a clear picture of how all the locations were performing.
4. External bookings were a hassle: Taking bookings from non-members was inefficient for both sides of the process.

Our manual system was slowing us down. We knew a better solution would help us grow faster.

Jakub Bawoł

Head of Business Development at CitySpace

 

Spacebring Solutions

1. Automated Booking & Payments: Members book rooms and desks themselves in the app, and can pay with various methods.
2. Cross-Location Bookings: Members can easily book across any CitySpace location, making their work more flexible.
3. Simplified Billing: The system generates invoices automatically, including all member expenses.
4. Unified Management Platform: All member data, bookings, and payments are managed from a single, easy-to-use app for staff.
5. External Bookings: Anyone can book rooms instantly through the app, increasing revenue without extra admin work. 
6. Clever credit system: CitySpace uses Spacebring's credit system to manage room hours, negotiate rentals, and simplify things for members.

Spacebring gave us the tools we needed to streamline our operations across all locations.  Now, members book and pay on their own, and we can focus on providing excellent service instead of endless paperwork.

Jakub Bawoł

Head of Business Development at CitySpace

 

Key Achievements

Spacebring significantly improved CitySpace's workflow, customer experience, and business performance.

• 80% of admin time saved each month
• 100% of external bookings automated
• Hundreds of gateway payments are processed monthly without contacting the administrator
• Better control of performance across all locations
• Improved member and non-member booking experience
• Dozens of new external bookings monthly

Spacebring's automation tools free up CitySpace's team to focus on service. The app provides clear data for decision-making and makes it easy for anyone to book, boosting revenue.

Before Spacebring, we were stuck doing admin tasks. Now, the app handles it all, letting us deliver the amazing service our clients deserve.

Jakub Bawoł

Head of Business Development at CitySpace

In conclusion, Spacebring helped CitySpace streamline operations, improve customer experience, and unlock new income streams.