How Hatch Hubs Reached Full Capacity in Just Three Months

 

Key Challenges

1. Bookings were done by phone or email, causing delays and errors.
2. It was difficult to predict occupancy, leading to empty seats.
3. Chasing late payments took up tons of admin time.

The manual system was a mess. We were always chasing bookings, and payments, and trying to fix mistakes. It was frustrating for our members and held us back from growing.

Stephen Carrick-Davies

The Founder of Hatch Hubs

 

Spacebring Solutions

1. Easy Member Booking: Members book rooms and desks with a few taps through the Hatch Hubs app.
2. Automated Payments & Invoicing: The app handles payments for bookings and invoices with a linked payment gateway, saving tons of admin time.
3. Occupancy Insights: The app provides data on usage patterns, helping Hatch Hubs predict demand and maximize space utilization.
4. Community Features: The app's communication tools help build a sense of community and keep members engaged.

Before Spacebring, we were stuck in spreadsheets. Now, the app handles bookings and payments and gives us the data to make smarter decisions.

Stephen Carrick-Davies

The Founder of Hatch Hubs

 

Key Achievements

Spacebring automated Hatch Hubs' bookings and helped them reach their potential.

• 95% of bookings are now self-service
• 100% occupancy reached in just 3 months
• 100% of the card, e-wallet, and direct debit payments happen via the app
• 70% of monthly invoices are auto-paid

The app freed up staff time, improved the member experience, and provided data to optimize Hatch Hubs space usage.

The app made us more efficient and gave customers confidence. It became the tool to sustain and expand the business.

Stephen Carrick-Davies

The Founder of Hatch Hubs

In conclusion, Spacebring helped Hatch Hubs streamline operations, reach full capacity, and build a stronger business.