100 Happy Members, 0 Headaches: IT Shuttle's Recipe for Coworking Success

 

Key Challenges

1. Onboarding smoothly: IT Shuttle needed to ensure a seamless experience for new members joining their coworking space.
2. Empowering self-sufficiency: They wanted members to easily manage their needs, like booking and payments, without relying heavily on administrators.
3. Spreading the word: As a new coworking space, it was crucial to promote its services effectively to attract new customers.
4. Retaining members: They needed a system to track membership plans, control access based on these plans, and offer targeted incentives to keep existing members happy.
5. Unified app experience: IT Shuttle desired a single app for all member and non-member interactions, eliminating the need for multiple apps and simplifying access to services.

Spacebring is super easy to use and helps us manage everything, even from our phones.

Olena Serbeniuk

Marketing Manager at IT Shuttle

 

Spacebring Solutions

1. Progressive web app. This single-app solution eliminates the need for a separate website. New customers can easily discover IT Shuttle's offerings, contact them, and sign up—all within the app—perfect for a new coworking space to streamline initial setup.  
2. Self-service member apps. IT Shuttle’s web and mobile apps empower members to manage their coworking experience with ease. These apps allow members to book rooms and desks, pay for services, connect with the community, join events, and request admin assistance, all in one convenient place.
3. External booking system. Spacebring's external booking system made it easy for new customers to discover and book IT Shuttle's coworking space. By simply visiting their web or downloading the mobile app, potential members can quickly book desks or rooms and make payments, bringing in new revenue.
4. Subscription management. Spacebring's subscription management saves IT Shuttle administrators time by automating membership plan management, invoicing, and payment collection. This allows them to focus on providing exceptional member experiences.
5. Just one app to cover it all. Spacebring's all-in-one app simplifies operations for IT Shuttle. Members, non-members, and administrators can use the same app with tailored access levels, eliminating the need for multiple tools or downloads.

Spacebring feels like part of our team, helping our client and marketing managers. It helps with everything, from welcoming new members to sharing news about events and benefits.

Olena Serbeniuk

Marketing Manager at IT Shuttle

 

Key Achievements

Spacebring has significantly improved IT Shuttle's operations, saving administrators valuable time and empowering members to manage their coworking experience independently.

• 50 admin hours saved monthly
• 90%+ self-served bookings
• 900+ bookings processed on a monthly basis
• 100% of the coworking space services are inside one app

With Spacebring, IT Shuttle has significantly reduced administrative hours, while bookings have increased to over 900+ monthly. Additionally, the platform consolidates all the necessary services in one place, allowing members to be fully self-reliant, from making payments and bookings to joining events or connecting with coworkers.

We love all Spacebring’s features, from analytics to chats! Our members especially appreciate booking rooms on their own. Plus, the Spacebring team keeps making things even better based on what we and our members think.

Olena Serbeniuk

Marketing Manager at IT Shuttle

In conclusion, Spacebring's user-friendly platform and comprehensive features have empowered IT Shuttle to streamline operations, enhance member satisfaction, and foster a thriving coworking community.